Give support to customers, supplier and other contacts without needing for expensive structures, neither in human nor technologic resources. 365 days per year 24hx7 (incoming channels: phone, fax, sms, web, email and postal mail).
We can present ourselfs as your Customer Services center or we can just handle the calls that you are not able to answer at the moment.
Created to satisfy small and midsize companies and to liberal professionals (layers, doctors, experts, insurance agents, etc.) with a 24H*7 schedules.
- Central operators, notes collection
- Visiting schedule
- Location
- Order requests
- Services commissioning
- Services tracking
The satisfaction surveying service covers everything from the gathering of information to the assistence in the design, methodology and exploitation of the collected data (telephone surveys, via web, postal mail or email).
We upgrade either private or corpotative databases.
It is crucial for every company to have a qualified database to successfully perform a marketing campaign. We are dedicated to the update and debug of our clients databases.
In GTC we have invested on the research and continuous improvement of the databases by adding the much valuable location feature. From any general location (City / State) to a exact latitude / longitude point.
Ask us how can we improve your databases, combining information collected by phone with Internet research and our GeoLocation systems.
Web usability and browsing support for customers, dealers and providers.
HelpOn-line.com is a Web-based service that creates a direct communication channel between the users of your website and a specialized agent that will attend to all their needs and guide them through the website.
Depending on the required technology, located on the client’s own website, we give remote support to customers, dealers and providers in their transactions. Ideal to support HelpDesk departments when giving new Web communication tools formation.
We advise you on how to improve your communications and processes as well as the best way to make nem implementations providing you the most appropriate solution.
